We undertake regular inspections of all licensed caravan sites within our district.
We serve compliance notices to site licence holders where they have breached site licence conditions.
These notices tell the site licence holder:
- which condition has been breached
- the date that the breach should be resolved by
Failure to comply with the notice is a criminal office.
Our Environmental Health Officers have the right to enter a caravan site or land under an application for a caravan site licence so long as:
- we have given 24 hours’ notice
- entry is at a reasonable time
You should raise any concerns about conditions on your park with the park owner or operator. If they do not resolve the issue then please select the button below to register the complaint with us.
We can serve a compliance notice where site conditions are not met. Failure to comply with a compliance notice is a criminal offence.
We will need you to include details about the site and information on the complaint.
We will not investigate anonymous complaints. However, your details will remain anonymous unless the case goes before a court or Tribunal.
Harassment, intimidation and threats
We can prosecute site owners for offences of harassment or illegal eviction.
You should contact us and Sussex Police if:
- you are evicted without a court order
- you are harassed or intimidated into giving up your home
- the site owner has carried out acts which are likely to interfere with your peace and comfort (for example, being aggressive or threatening to remove your home from the site)
- you are threatened with services being withheld or withdrawn, for example electricity, water or gas
- services have been withheld or withdrawn
- you are prevented from exercising your rights, for example the right to sell your home
- the site owner has given false or misleading information that could interfere with the sale of your home
- you must tell the site owner if you want to sell your home and they insist they must agree to the sale
- the site owner has insisted on approving your buyer
- you do not need to give the site owner your buyer’s contact details or references
- your buyer does not need to have contactor an interview with the site owner
- the site owner has stopped you from using a solicitor or estate agent to sell your home
- the site owner has made you or your buyer carry out a survey
Reasons a site owner or their representative may enter a pitch without prior notice between 9am and 6pm:
- delivering written communications
- reading service meters which they are responsible for
A site owner or their representative may also enter a pitch for essential repairs or emergency work. They must give you as much notice as possible.
If a site owner or their representative needs to enter a pitch for any other reason they must give you a minimum of 14 days written notice.
The notice must tell you the:
- time they will attend
- date of the appointment
- reason for the visit
The site owner has no legal right to enter a home under any circumstances.
If they wish to meet with a homeowner, they cannot enter the pitch and insist on entry to the home.
A site owner would need to write to the homeowner to arrange an appointment but the homeowner does not have to agree to a meeting.
If your complaint does not relate to any of the above contact LEASE Park Home Advisory Service who provide impartial advice to residents and owners of residential mobile sites on the legal relationship between resident and site owner.
Lease Park Home Advisory Service
0207 8322525
We do not enforce site and park rules. You should contact the park owner/operator if you think the rules are not met.
If you are not happy with the response from the park owner/operator you can take your case to the First Tier Tribunal Property Chamber.
The Tribunal can settle certain types of dispute, for example
- changing a residence agreement
- changing the pitch fee
- moving a park home
- damage and repairs to the site
- transferring ownership of a park home to someone else
If you need to tell us about a complaint you’ll need to register on our online portal.
After selecting the button below you’ll need to:
- Create an account if you do not already have one.
- Select requests.
- Select submit a request complaint.
- Select caravan sites in the request subject.
Follow the onscreen instructions.
Make a complaint