Your information is used to enable us to determine your request for pre-application advice.
If you are a regular agent, the planning department may contact you to update you with information in relation to the processing of pre-application advice. For example when there is a fee increase or if we are changing the way we handle pre-application advice requests. Your information will only be used to contact you with planning information and will not be used by other departments or for marketing purposes.
A customer satisfaction survey may be carried out from time to ensure that we are meeting our customer’s expectations and to enable us to review what we could do better to make the process quicker and clearer for applicants and agents. Your contact information will only be used in connection with your experience of the planning department and will not be used for marketing purposes. If you do not wish to proceed with the survey then you are free to decline.