Our performance
As a registered social housing landlord, we are required to meet all relevant government legislation in the delivery of our housing services. Below, you can learn more about our performance measures, view the results, and read the actions we have taken as a result of the feedback you have given us.
Purpose and overview
The purpose of the performance measures is to support our vision and will allow us to have visibility of how housing is performing as a service. It will help us to better understand the things that are crucial to our residents and make necessary changes to support the community.
In June 2022 we joined Housemark, a data insight company for the UK housing sector. This membership allows us to analyse our performance and compare it to that of other providers in the sector, highlighting areas for improvement.
We will continue to engage with residents by conducting surveys, visiting neighbourhoods, holding focus groups and making contact by telephone, email, or letter so that we can collate your feedback to help produce a set of proposed measures to ensure we are reporting on the things that are important to you and so you are able to hold us to account for our performance.
It is proposed that a report will be taken to Committee every bi-annually to report on these measures, which we will also share with our residents annually through our website, newsletters, resident feedback groups and coffee mornings.
Resident Priorities
You told us that your top priorities are: