Did you know? About our Customer Services team support? | Latest news

As a Customer Service team, we handle front line calls for 11 different service areas within the council.

Council Tax is highest call volume every month.

There are 16 of us in the team at the moment although some of our advisors are still in training - this takes 12-18 months to complete.

Our busiest days are Mondays and Fridays with most calls coming in over lunchtime, 12-2pm and 11-12pm on a Wednesday when we open to the public a little later than other days.  

The best time to call is late afternoon - in particular after 4pm when our offices are closed to the public and all advisors back on the phones.

There are lots of self-serve options available online which could resolve your enquiry more quickly, especially during our busy periods.

If you want to report a change to your Council Tax you can do that here: Report a change to our Council Tax department | Arun District Council

To set up a Direct debit or make a payment, you can do this online using this link: Pay your Council Tax | Arun District Council

To find out about discounts and exemptions that you may be entitled to please us the link below: Discounts and exemptions | Arun District Council

If you want to report a missed refuse or recycling collection click here: Missed bin collection | Arun District Council

If you want to check what day your refuse and recycling is collected: Check your bin day | Arun District Council

Or download the new Arun App. Just search Arun District Council in your App Store. You can report all sorts of things and set up alerts and read news stories.

Our webchat is manned by our customer service team during opening hours and out of hours by our 'in house' created and customised knowledge bot.

Our offices in Littlehampton and Bognor Regis both have dedicated meet and greet officers who use their vast knowledge of the council services and the wider community resources to resolve more than half of customer enquires at first point of contact.