Housing leadership team
Following the Regulator of Social Housing - Transparency, Influence and Accountability Standard, below you can find an overview of the responsibilities of our senior housing leadership team.
Richard Tomkinson - Group Head of Housing and Wellbeing
Contact email: richard.tomkinson@arun.gov.uk
Responsible for:
- housing options
- business improvement
- neighbourhood services
- wellbeing
- repairs, compliance and maintenance services
- new builds and development
- overall responsibility for compliance with consumer standards
Jayne Knight - Housing Options Manager
Contact email: jayne.knight@arun.gov.uk
Responsible for:
- homelessness advice services and statutory duty decisions
- rough sleeper support services
- housing register
- private sector liaison
- emergency accommodation
Sasha Hawkins - Business Improvement Manager
Contact email: sasha.hawkins@arun.gov.uk
Responsible for:
- resident engagement
- Civica CX housing management system implementation and support
- housing complaints
- performance monitoring and customer feedback
Johanne Batty - Neighbourhood Services Manager
Contact email: Johanne.batty@arun.gov.uk
Responsible for:
- housing management
- anti-social behaviour
- financial inclusion
- estate services
- leasehold services
Carrie Reynolds - Community Wellbeing Manager
Contact email: carrie.reynolds@arun.gov.uk
Responsible for:
- community anti-social behaviour
- wellbeing services such as weight management, smoking cessation, access to fitness and more
- community wardens
- community hubs in Wick and Bersted
- household support fund
Keith Francis - Repairs and Maintenance Manager
Contact email: keith.francis@arun.gov.uk
Responsible for:
- in-house reactive repairs service, including operatives and call handling
- planned maintenance
Gillian Taylor - Development Manager
Contact email: gillian.taylor@arun.gov.uk
Responsible for:
- new builds
- acquisitions